IT & Technical Support Specialist

Join DSH Copier Enterprise as an IT & Technical Support Specialist and play a pivotal role in maintaining and enhancing our technical infrastructure. This position is ideal for a skilled technician with a passion for IT support and troubleshooting. You will work closely with our team to ensure smooth operations and provide exceptional support to our clients in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

As an IT & Technical Support Specialist at DSH Copier Enterprise, you will be responsible for installing, configuring, and maintaining our IT systems, including servers, workstations, and network devices. You will also troubleshoot hardware and software issues, ensuring minimal downtime and optimal performance. This role offers a dynamic environment where you can leverage your technical skills to support our growing business.

We are looking for a proactive and detail-oriented professional who can thrive in a fast-paced environment. If you are a certified IT technician with experience in network administration, hardware support, and software troubleshooting, we encourage you to apply. Join us and be part of a team that values innovation and excellence.

📋 Tanggung Jawab Pekerjaan

• Install, configure, and maintain IT systems, including servers, workstations, and network devices.
• Troubleshoot hardware and software issues to ensure minimal downtime and optimal performance.
• Provide technical support to employees and clients, resolving issues promptly and efficiently.
• Monitor and maintain network security, ensuring data integrity and compliance with security protocols.
• Collaborate with the IT team to implement and upgrade software and hardware solutions.
• Conduct regular system audits and performance reviews to identify areas for improvement.
• Document technical processes and provide training to new team members.
• Stay updated with the latest technological advancements and industry best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support and technical troubleshooting.
• Certifications in IT support, such as CompTIA A+, CompTIA Network+, or Cisco CCNA.
• Strong knowledge of network administration, hardware support, and software troubleshooting.
• Experience with IT management tools such as ServiceNow, Jira, or similar.
• Familiarity with Windows Server and Active Directory.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication skills and the ability to explain technical issues to non-technical stakeholders.

🛠️ Keahlian

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