Guest Experience Manager - Elevate Hospitality at The Ranch International Pecatu, Bali

Join The Ranch International Pecatu, a premier hospitality destination in the heart of Bali, as our Guest Experience Manager. This is your opportunity to lead a dynamic team in delivering unforgettable experiences to our guests while shaping the future of luxury hospitality in Kuta Selatan. As a Guest Experience Manager, you will be responsible for ensuring that every aspect of our guests' stay is seamless, personalized, and exceptional. You'll work closely with our team of hospitality professionals to create memorable experiences that leave a lasting impression.

At The Ranch International Pecatu, our mission is to provide a world-class hospitality experience that combines luxury, comfort, and authentic Balinese culture. We are seeking a passionate and experienced Guest Experience Manager to join our team and help us continue to set the standard for excellence in the hospitality industry. If you are ready to take on this exciting challenge and make a significant impact on our guests' experiences, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Develop and implement guest experience strategies that align with the hotel's vision and values.
• Lead and mentor a team of Guest Experience Specialists to ensure consistent delivery of exceptional service.
• Monitor guest feedback and analyze data to identify trends and areas for improvement.
• Collaborate with departments such as Housekeeping, Food & Beverage, and Front Office to ensure seamless guest experiences.
• Organize and oversee special events, celebrations, and activities for our guests.
• Ensure compliance with health and safety regulations and industry standards.
• Stay up-to-date with the latest trends and best practices in the hospitality industry.
• Represent The Ranch International Pecatu at industry events and conferences.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in a leadership role within the hospitality industry.
• Proven track record of successfully managing guest experience initiatives.
• Strong knowledge of hospitality software such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Fluency in English and Bahasa Indonesia.
• Valid driver's license and the ability to drive a company vehicle.

🛠️ Keahlian

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